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Orders May Be Placed Via One of the Methods Below:
You may check your order status via one of the following methods:
There is no minimum opening order requirement, however, orders under $500 will be subject to a handling fee.
All Back ordered items will remain open until shipped complete or canceled in writing by the customer.
We accept the following forms of payment. Please note that new accounts default to credit card terms unless other terms have been requested.
Pricing is offered to wholesale customers only. Tiered pricing discounts are available. Pricing is subject to change without notice.
We accept payment via Credit Card (Visa, Master Card, American Express, and Discover), EFT/Wire Transfer, or Check. First orders are accepted on a prepaid or credit card basis only prior to shipment. Credit card orders must include the account name, account number, billing address, and expiration date.
Credit cards will be pre-authorized prior to preparing orders. Credit cards will be charged for the full product amount plus freight at the time of shipment.
Unless otherwise indicated, HEC will determine the most cost-effective shipping method for your order. Freight rates are determined by the weight, dimensions, and density of each different commodity code. Freight quotes are valid for no more than 5 days.
Residential shipments and those requiring special services will incur additional freight charges. These services must be indicated at the time of the order placement.
If HEC is billed for these services after the shipment, we will re-bill the customer for the fees.
| Service Level | Description |
|---|---|
| Threshold | Delivery across the threshold or main entrance of home to an area immediately adjacent to the point of entry |
| Room Of Choice | Delivery into room of choice including up to two flights of stairs |
| White Glove | Delivery into room of choice, unpack, and removal of debris |
All shipments will be sent via FedEx/UPS Ground or with one of HEC’s designated LTL Freight carriers. If you would like to use your designated carrier, you must provide your 3rd party billing account information and authorization.
The date when your shipment must leave our facility. We will make every effort to meet this date but cannot guarantee it. Standard shipping times may vary. Expedited shipping will incur additional charges.
If you do not indicate that your order must ship complete, we will ship as ready and backorder unfulfilled portions of an order.
200-A S. Mitchell Court · Addison, IL 60101
Toll Free: 877.327.1122 · p: 630.871.1122 · f: 630.871.1258
sales@howardelliott.com · www.howardelliott.com
In order to better provide you with our services, we collect two types of information about our users: Personally Identifiable Information and Non- Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient and customized experience while using our site and services.
This refers to information that lets us know the specifics of who you are. We do not collect any Personally Identifiable Information unless you voluntarily provide it to us. When applying for a Howard Elliott account, we will need to collect your name, phone number, physical address, e-mail address, telephone and facsimile numbers, if applicable, and certain statistical information in order to process your application and better serve your future needs as a customer. If you do not provide the information necessary for us to provide a particular service or to perform a particular activity, we may not be able to comply with your request.
This refers to information that does not by itself identify a specific individual. We gather certain information about you based upon where you visit on our Site in several ways. This information is compiled and analyzed on both a personal and an aggregated basis. This information may include the Uniform Resource Locator (“URL”) of the web site you just came from, which URL you go to next, what browser you are using, and your Internet Protocol (“IP”) address.
A Cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies only to store a unique identifier number that is used for on-line services. No personal, individual identifying information is ever stored in our cookies. If you reject cookies, you may still use our site, but your ability to use some areas of our site may be limited.
We will primarily use your Personally Identifiable Information to provide our services to you, including:
Notifying our customers on application approvals, order status and shipping information.
Providing you with any requested information on your order or other company information.
Announcing upcoming promotions, sending periodic mailings on new products, providing information on upcoming events, and other information we feel is of interest to our customers.
Troubleshooting any problems or resolving disputes.
We do not sell, trade, or rent your Personally Identifiable Information to others. We will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation or to verify policies governing website laws and to protect against misuse. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.
If you do not wish to receive e-mail, written correspondence, or telephone contact from our company, you may contact us via e-mail, in writing, or by calling to request that you be dropped from these lists at any time. This request will not affect communications regarding orders placed with us or information regarding these orders.
Howard Elliott Inc. sometimes has links to third party websites. If a third party link exists on our website or another organization links to our website without permission, we cannot be held responsible for any actions of that website or its contents.
All credit card information is secured using a standard encryption technology. The encrypted data is transferred over FTPS and is stored at a secured site over SSL. For further security on all accounts, each approved customer can be provided with their own User ID and password. Even though we use encryption and updated technology to secure all information, no data transmission can be guaranteed 100% secure over the Internet or any wireless network.
We do not knowingly collect, use or disclose Personally Identifiable Information about visitors that are under 18 years of age.
Howard Elliott Inc. reserves the right to modify or amend this Privacy Statement at any time without prior notice. We will post all changes to the Privacy Statement on our website. Modifications and amendments will apply to all past and current users and replace all prior policies. Howard Elliott Inc.’s privacy policy is effective March 1, 2013.
All Howard Elliott Website contents including page headers, footers, images, graphics, and text are subject to trademark, service mark, trade dress, and any other intellectual property rights or licenses held by Howard Elliott Inc.This website is intended only for use by commercial accounts for the purpose of resale purchases.
Most products shown on this site are also shown through Howard Elliott showrooms across the United States; however in some cases merchandise for sale may only be shown on this website or in selected showrooms.
Prices shown on the Howard Elliott Website are in US dollars and are valid only in the United States.
Howard Elliott retains the right to change prices and product packs when indicated.
Due to a flux in order quantities, Howard Elliott cannot guarantee product availability at all times.
Howard Elliott prides itself on having accurate color representation of its product; however due to a wide range of variance of color calibration on individual monitors, we cannot guarantee that your monitor will display color accurately.
Howard Elliott reserves the right to update or modify information at anytime without prior notice. By using this website, you will be subject to any terms and condition changes as they may occur.
By using this Website, you are acknowledging full responsibility for use of the site including all risks and costs associated with all necessary servicing or repairs of any equipment you might incur while using the Howard Elliott Website.
Howard Elliott will not be held liable for any damages related to your use of this site. By using the site, you also agree to hold Howard Elliott harmless from and against any claims, damages, costs, and expenses including attorneys’ fees which may arise from your use of the site.
